Updated Oct 20, 2025
At Rivtone.com, we value customer satisfaction and aim to provide high-quality digital products at affordable prices. Since our products are delivered instantly via download, we follow specific guidelines for returns and refunds to maintain fairness for both buyers and our creative partners. Please read the following carefully before making a purchase.
All products on Rivtone.com are digital downloads, which means you gain instant access immediately after purchase. As digital goods cannot be returned once downloaded, we generally do not accept returns. This policy helps us protect our creative assets and ensures that buyers handle downloads responsibly. We encourage customers to review product descriptions, previews, and details carefully before making any purchase to avoid dissatisfaction later.
Refunds are considered only in limited circumstances such as duplicate purchases, accidental double charges, or technical errors during the payment process. We do not offer refunds for reasons such as change of mind, wrong selection, or after successful download of the product. This ensures fairness to both our business customers and individual buyers who trust Rivtone.com for reliable digital assets.
If you mistakenly purchase the same digital item more than once, Rivtone.com will review the transaction and issue a full refund for the duplicate order. To process such cases, customers must contact our support team within seven days of purchase. Proof of duplicate billing is required to confirm the claim, and refunds are provided to the original payment method only.
In rare cases where customers face download problems or corrupted files, Rivtone.com will provide immediate assistance. If the issue cannot be resolved within a reasonable time frame, a refund or alternative product of equal value will be offered. We encourage customers to contact our support team with screenshots or error messages so we can provide quick resolutions and ensure uninterrupted access to their digital assets.
If you notice an unauthorized charge on your payment account related to Rivtone.com, please notify us immediately. We will investigate the matter and, if confirmed, issue a full refund for the unauthorized transaction. To ensure safety, all payments are processed through trusted third-party providers with industry-standard encryption. We also recommend contacting your bank or payment provider for additional protection against fraudulent activities.
Once a file has been successfully downloaded from Rivtone.com, it cannot be returned or refunded. Digital downloads are intangible products, and once access is granted, ownership is considered transferred. To help customers make confident decisions, we provide detailed descriptions, previews, and sample images before purchase. We strongly advise buyers to review these carefully to ensure they are selecting the correct item.
To request a refund, customers must contact our support team at contact@rivtone.com within seven days of purchase. Please include the order number, payment receipt, and reason for the request. Our team will evaluate each case individually and communicate the outcome within three to five business days. Approved refunds will be processed to the original payment method used during the transaction.
Refunds are not provided in situations such as dissatisfaction with style, misinterpretation of product details, or accidental purchases where the file has already been downloaded. As our pricing is intentionally kept very affordable, we encourage customers to carefully read product descriptions, check previews, and ensure compatibility before completing the order. This helps us maintain a fair and sustainable marketplace for all.
For entrepreneurs and businesses purchasing commercial-use licenses, refunds are not granted once the files have been downloaded. This policy protects the integrity of our licensing agreements and ensures that digital assets are not misused after download. Business customers are encouraged to carefully assess license details, usage rights, and compatibility with their projects before completing the purchase.
At Rivtone.com, we are committed to providing excellent support and fair treatment. If you have concerns about your purchase, refund eligibility, or technical issues, please reach out to us at contact@rivtone.com Our team is available to review each case and provide guidance. While refunds are limited, we strive to ensure that every customer enjoys a safe, secure, and satisfactory shopping experience.